Q: Where are you located?
A: We are located at 7630 Lorain Ave, Cleveland, OH 44102 and 25911 Detroit Rd, Westlake OH 44145.
 
Q: Where can I find my password?
A: Your password is located on your Order Form or Picture Proof Envelope under “Access Key”. If you have misplaced your Order Form or Picture Proof Envelope you can call our studio at (216) 631-0664 ext. 28 and Customer Service will be happy to help you.
 
Q: How long do I have to order my photos with the password from the Order Form?
A: You have up to 48hrs after picture day to use the Access Key.
 
Q: Can I see the photos before purchasing?
A: If ordering online within the 48hrs after Picture Day you will not be able to view your photos before purchase. If you’d like to view your photos before purchase, you will receive a Picture Proof Envelope with an individual Access Key within 4-6 weeks after Picture Day. You will then be able to view and order your photos.
 
Q: My child missed picture day, how can they get their picture taken?
A: Schools schedule a Retake Day once they receive their first set of pictures. If you happen to miss both of these days call our studio at (216) 631-0664 ext. 21, let us know that you missed your Picture Day and that you would like to schedule an In-Studio Retake.
 
Q: If my child did not get their photo taken on Picture Day will I receive a refund of my online order?
A: Schools schedule a Retake Day once they receive their first set of pictures. We do hold your order in our system for Retake Day. If you happen to miss both these days call our studio at (216) 631-0664 ext. 28, let us know that your student missed Picture Day and Retake Day and we can issue you a refund.
 
Q: When will I receive my photos?
A: You will receive your photos within 4-6 weeks after purchase.
 
Q: Will they send my pictures to the school or my home?
A: If you prepaid online before picture day, at the school on picture day or online within 48hrs after picture day; your photos will be shipped to the school. If you ordered after receiving your Picture Proof Envelope, your photos will be shipped to your home.
 
Q: My child forgot their Order Form, can I still order?
A: If your child forgot their Order Form, you can still order. If it is within 48hrs after picture day, you can order online with your Access Key found on your Order Form. If it is after the 48hr window you have 2 options: wait for your Picture Proof Envelope with your child’s individual Access Key or you can call our studio at (216) 631-0664 ext. 28 and Customer Service will be happy to help. Please have your child’s name, school, year the photos were taken, and payment ready when you call.
 
Q: What if I forgot to send in my Order Form and payment with my child on Picture Day?
A: You can mail your Order Form and payment to our studio. Please place the Order Form in another envelope and mail to Ripcho Studio, Attn: Accounting Dept., 7630 Lorain Ave., Cleveland, OH 44102. Make sure to include the student’s name, school and grade/teacher, along with your contact information and mailing address.
 
Q: How do I order pictures from previous years?
A: To order pictures from previous years, you can call the studio at (216) 631-0664 ext. 28 and Customer Service will be happy to help. Please have your child’s name, school, year the photos were taken, and payment ready when you call. PLEASE NOTE: We only store images from the 2 years previous to present, for purchase.
 
Q: How long do I have to order my pictures?
A: You can order photos online with your personalized Access Key for up to 1 year after receiving your Picture Proof Envelope. After that you can call our studio at (216) 631-0664 ext. 28 and Customer Service will be happy to help you. PLEASE NOTE: We only store images from the 2 years previous to present, for purchase.
 
Q: What is included in Retouching?
A: Retouching includes a smoothing of facial blemishes. It does not include Retouching of teeth, hair, jewelry, etc. If you’d like additional Retouching please call our studio at (216) 631-0664 ext. 28, pricing starts at $35.
 
Q: Why didn’t I receive my Class Composite with my package?
A: Class Composites are designed after your school’s Retake Day. They will be shipped to the school to be distributed once they are completed.
 
Q: You were at my child’s sporting event taking photos, how can I see and purchase them?
A: Visit our website at www.ripchostudio.com. Scroll down on our home page to Action Sports Images then click Find Your Event. Galleries are listed by School. You can then select your school and child’s sport. Click on the image you would like to purchase and add the image to your cart.